• The Winter Park Playhouse is a 501(c)(3) charitable organization and upholds a strict NO REFUND policy. Exchange privileges are only available to Series Subscribers.
• All matinee performances begin at 2:00 pm and all evening performances begin at 7:30 pm.
• The Box Office and lobby/bar will open one hour before each performance.
• The Playhouse upholds a no late seating policy out of respect for our performers and our patrons. All shows will begin promptly at the scheduled time and patrons arriving after the designated show time may have to wait until intermission. Entrance will be at the discretion of the House Manager and patrons may not be in their original seats.
• Please call the box office if you are running late (407) 645-0145. Depending on the actual arrival time, patrons may have to wait until intermission to be seated. If a call is not received prior to show time, tickets will become the property of the Playhouse and may be re-distributed to other patrons at staff’s discretion.
• Patrons leaving the theatre during a performance may not be re-seated during the performance. Re-entrance is at the discretion of the House Manager.
• Students must be 11 years and over to be admitted to a Mainstage Series production and 15 years and over to be admitted to a Spotlight Cabaret. 
• Patrons utilizing service animals must notify the Box Office when purchasing tickets so that appropriate accommodations can be made. If your animal is disruptive, you may be asked to leave at the discretion of the House Manager.
• Outside food or beverages are not permitted. Beverages and snacks are available for purchase. Only purchased beverages are permitted in the theatre. Please enjoy snack items in our lobby. 
• To ensure an enjoyable experience for all patrons, please turn cell phones off, remove hats or headwear, and refrain from talking and other disruptive behavior during the show.
• The Playhouse is proudly affiliated with Actors’ Equity Association and as such, no photographs, audio or video recording during performances will be permitted.
• Smoking and vaping is strictly prohibited in the building. 

To make programming accessible and welcoming to all audiences, The Winter Park Playhouse is equipped with ADA compliant ramps, restrooms, water fountains and dedicated wheelchair seating. The building’s open design allows safe access to all areas. Emergency exits are clearly marked and unobstructed for clear access.

The box office window is positioned at a level easily accessed by patrons utilizing a wheelchair. Staff and volunteers are available at building and theater entrances to assist patrons in need. For additional information about the ADA, you may visit https://www.ada.gov/2010_regs.htm.

Although the theatre is intimate with only 6 rows and 123 seats, a sound amplification system is in place to better serve patrons with a hearing impairment.

Service animals, as defined by the ADA, are welcome in The Winter Park Playhouse, but must stay on a leash or in a harness. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Service animals must sit under the patron’s seat, instead of in an aisle or on a seat. For additional information, visit the ADA website.

If you utilize a service animal, please let the Box Office know at time of booking by calling 407-645-0145, so that we can best accommodate you and your service animal.